About Us

Welcome to Moonver.

Moonver is an independently operated UK online retailer based in Taunton, United Kingdom. Through our official website, https://www.moonver.com, we offer footwear and accessories from our current product catalog.

Our goal is to make online shopping clear and dependable by providing useful product information, transparent store policies, secure checkout options, international delivery information, and accessible Customer Support.

Who We Are

Moonver operates as an independent online retailer and sells products directly to customers through our website. We are not an online marketplace.

Unless an affiliation is expressly disclosed on the applicable product page, Moonver does not claim to represent, manufacture for, or be officially affiliated with any third‑party designer, manufacturer, retailer, or brand.

Our online store is powered by Shopify, which provides the e‑commerce platform used to display products, manage checkout, process orders, and support store operations.

What We Offer

Our current product catalog includes boots, shoes, sandals, bags and accessories.

Available products, sizes, colours, materials, prices, and inventory may change over time. The applicable product page identifies the options currently available for purchase.

Clear Product Information

We make reasonable efforts to provide:

  • Clear product descriptions
  • Product photographs
  • Available size and colour options
  • Material and care information when available
  • Current prices and applicable charges
  • Shipping and return information

Product colours may appear slightly different because of device displays, lighting conditions, and normal product variations.

Because sizing may vary between products, customers should review the measurements and fit information displayed on each product page. When a product‑specific size chart is provided, it takes precedence over our general Size charts.

How We Handle Orders

Orders submitted through our website are reviewed and processed after successful payment confirmation. Our standard order processing time is 1–3 business days.

Depending on inventory and fulfilment arrangements, Moonver may work with suppliers, fulfilment providers, payment providers, and logistics companies to help prepare and deliver orders.

These service providers support our store operations, while Moonver remains the customer’s primary contact for product questions, order assistance, returns, and refunds.

After an order ships, a Shipping Confirmation email containing tracking information will be sent when tracking is available.

Shipping Information

Our primary sales market is the United Kingdom. We also ship to additional destinations that are enabled and accepted through our checkout.

  • Standard Shipping Cost: Free (£0)
  • Order Processing Time: 1–3 business days
  • Standard Shipping Time: 6–9 business days after shipment
  • Estimated Total Delivery Time: 7–12 business days

The same Standard Shipping estimate applies to the destinations currently accepted through our checkout. Delivery times are estimates and may be affected by carrier delays, weather, public holidays, address problems, border procedures, or other circumstances outside our reasonable control.

The complete list of supported destinations and applicable delivery terms is provided in our Shipping policy.

Payments and Checkout

Our primary store currency is Pounds Sterling (GBP). Prices and the final transaction currency will be displayed before payment is submitted.

The payment methods currently enabled at checkout include:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Diners Club, and Discover
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay
  • Alternative Payment Method: PayPal

The payment options displayed during checkout are the methods available for the specific transaction. The availability of a digital wallet may depend on the customer’s device, browser, location, and account eligibility.

Payments are handled through Shopify and supported payment providers. Moonver does not store complete payment card numbers on its own website servers.

Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Refund policy.

Moonver does not charge a restocking fee. No restocking or return‑handling fee will be deducted from an approved refund.

For eligible returns based on size, fit, colour, style, personal preference, or another reason not caused by a product problem, the customer is responsible for return shipping costs.

Moonver will be responsible for return shipping when:

  • The customer received an incorrect item.
  • The item arrived damaged.
  • The product has a confirmed defect or quality issue.

Please contact Customer Support before mailing a return so we can provide the applicable return instructions and identify the package. Contacting us does not shorten or replace the applicable 30‑day return period.

Where mandatory consumer rights apply, including rights available to eligible UK consumers, those rights are not restricted by our commercial return policy.

Our Commitment

We are committed to:

  • Providing clear and reasonably accurate product information
  • Displaying prices, delivery terms, and applicable charges before payment
  • Maintaining accessible shipping, payment, return, privacy, and terms pages
  • Responding to reasonable product and order inquiries
  • Providing tracking information after shipment when available
  • Handling eligible returns and refunds according to our published policy
  • Using reasonable safeguards when handling customer information

Business and Contact Information

Store Name: Moonver

Website: https://www.moonver.com

Support Email: hello@moonver.com

Support Phone: +44 7940 139887

Business Address: 19 Manor Park, Norton Fitzwarren, Taunton, ENG TA2 6SG, United Kingdom

Return Address: 19 Manor Park, Norton Fitzwarren, Taunton, ENG TA2 6SG, United Kingdom

Registered Address: 19 Manor Park, Norton Fitzwarren, Taunton, ENG TA2 6SG, United Kingdom

Support Hours: Monday – Saturday: 9:00 AM – 6:00 PM UK Time (GMT/BST); Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for visiting Moonver. We appreciate the opportunity to assist customers looking for footwear and accessories.